24/7 Counselling Support with TELUS Health
Supported by RBC Foundation and The Azrieli Foundation
The Unison Fund offers access to TELUS Health, a program that offers 24/7 support for mental, financial, physical, and emotional wellbeing. Available by phone, in-person, or online/virtual, TELUS Health’s counselling is flexible and geared towards the specific individual needs. And now you have the ability to book counselling appointments online. Available to all music industry professionals.
BEFORE ACCESSING THESE SERVICES, PLEASE REGISTER WITH UNISON.
Individuals experiencing a crisis situation can speak to a counselor immediately by calling 1-855-9UNISON (1-855-986-4766).
If asked for your employer, simply say “Unison Fund” – this helps TELUS Health identify your access to services.
Although TELUS Health refers to this as an Employee Assistance Program (EAP), Unison extends it to all registered members. So when you hear “employer,” it just means you’re part of Unison.
Counselling services are available in both English and French, in addition to the option of 250 additional languages and dialects through advanced translation services provided by LanguageLine Solutions.
This service is also fully prepared to serve hearing-impaired clients through Telephone Devices for the Deaf (TTY) and a variety of online modalities.
3 easy ways to connect with TELUS Health
They’re here to support you with your health and wellbeing needs, and we’ll help you get the care you’re looking for.
Chat to them to find tools and resources, book appointments, or connect with clinical professionals for more specialised support.
- By toll-free number: 1-855-9UNISON (1-855-986-4766) This service is confidential, you can call any time, 24/7, 365 days a year, to speak with an advisor. A caring, professional member of the team will help you talk through your concerns and help you find solutions.
- Online at the-unison-fund.lifeworks.com: In addition to telephone support, you have access to the online network that provides a variety of resources, tools, and features for Canadian music workers and their immediate families. General login credentials are below. Use the general login to take a look around, once logged in if you wish to use some of these tools you’ll be prompted to create a personal account.
User ID: unisonfund PW: eap
Eligible dependent family members can also access the platform. Each registered Unison user can invite their family members by clicking their Profile, select Family and Invite Family Members. - By free mobile app for iOS or Android: Whether you need to schedule a counselling session, access wellbeing resources, or seek guidance on work or personal life challenges, the TELUS Health One app puts access to these services right at your fingertips
TELUS Health Online Services
TELUS Health not only offers access to professional counsellors through their phone line, but they also offer online programs, resources and tools, well-being content, and exclusive perks and special offers.
Here’s some of what you can do on TELUS Health One:
Get simplified access to your services:
● Explore and access EAP support, both 1:1 and self-guided, from one convenient
location.
● Try out the chat function, which allows you to communicate with the care team for real-
time support: ask questions, book appointments, and more.
Work on your wellbeing – anytime, anywhere:
● Get 24/7 access to a collection of self-paced programs that can help promote positive
change in your life.
● Take a wellbeing assessment.
● Explore the searchable digital content library for a wide range of articles, tools, and
wellbeing resources.
Connect with 1:1 support:
● Explore our large and diverse network of mental health counsellors and book an
appointment with someone who meets your needs.
● Set up a professional consultation for advice on many work and personal life challenges
(legal, financial, child and elder care, nutrition and more).
Have more questions on how TELUS Health works? Visit our Frequently Asked Questions section here or looking for more counselling support, visit our mental health resources page here.